方寸之间 · 支持
一笔耙过每一格，留下一座庭园。
运营主体：北京键仁键智科技有限公司
反馈问题
请提供所玩版本（网页版或商店/安装来源）、设备型号、系统/浏览器版本、关卡编号与复现步骤。可以附截图；请先遮挡截图里的姓名、通知及其他个人信息。我们不需要你的账号密码、银行卡或完整支付凭证。
进度和备份
进度保存在当前设备。清理浏览器数据、更换浏览器或卸载前，请先在设置中导出 JSON 完整备份或进度码，再在新设备导入。Web 与原生应用的存档各自独立；目前没有自动云同步。不要把“重置全部”当作备份方式。
购买和恢复
Web 正式版与启用商店的原生版提供前 10 关免费、一次买断其余画卷；实际价格与可用性以结算页或商店为准。普通进度备份不包含购买权益。未完成或挂起的付款需要实际完成并核实后才能解锁。
Web 买断绑定购买时的邮箱。请在 Web 版使用同一邮箱接收验证码登录，再恢复购买；邮箱登录不会自动同步关卡进度。Apple 或 Google 购买请使用购买时的同一商店账号，在相应原生版本中恢复。Web、Apple 和 Google 的购买不会自动互通。
邮箱登录
试玩前 10 关无需登录。Web 购买或恢复时可请求邮箱验证码；请核对邮箱、检查垃圾邮件，使用当前登录请求收到的最新验证码。验证码约 10 分钟内有效，尝试次数受限，频繁请求也会触发限流。不要把验证码转发给他人或发送给支持人员。
退出 Web 账号会移除当前浏览器的登录和离线权益缓存，不会删除进度或自动退款。账号资料访问、更正或删除请求可联系支持邮箱；需要核实身份，交易、争议或依法需保存的记录可能继续保留。目前不提供跨邮箱或跨商店自动转移买断。
付款、退款与未解锁
Web 付款通过 Stripe Checkout 处理。返回游戏的成功页面不等于已确认付款；请保持联网，让购买状态完成核对，必要时用同一邮箱恢复购买。Web 退款或订单问题请联系支持；Apple、Google 的账单与退款请通过实际购买商店处理。退款或拒付后，对应关卡可能重新上锁。
若已扣款但仍未解锁，请先提供购买渠道、日期和问题描述。我们会在确有需要时说明安全的核查方式，不要求登录验证码、密码、银行卡、完整票据或支付令牌。请勿反复付款来尝试修复同一订单。
离线与兼容性
网页版首次需联网加载并准备离线资源；免费关卡准备完成后可离线游玩。邮箱登录、付款和恢复购买需要联网。Web 已购关卡可在签名离线权益有效期内使用，当前期限为 7 天；到期或清除数据后需联网复核，不需要再次买断。退出账号会移除离线权益。原生商店查询和恢复购买通常也需要联网。
浏览器清理缓存可能需要重新下载资源；本地进度也可能受系统清理影响。若无法开启画面，请更新系统浏览器/WebView，重试或使用轻量画质。真机体验和旧设备支持仍需按具体版本检查。
Worlds Within · Support
One quiet line, one little garden.
Operator: Beijing Jianren Jianzhi Technology Co., Ltd.
Email: support@lingo-bear.com
Report a problem
Include the game version or installation source, device model, OS/browser version, level number and steps to reproduce. Screenshots help; hide names, notifications and unrelated personal information first. We do not need account passwords, card details or complete payment receipts.
Progress and backups
Progress is saved on the current device. Before clearing browser data, changing browsers or uninstalling, export a complete JSON backup or progress code in Settings, then import it on the new device. Web and native app saves are separate. There is no automatic cloud sync. Resetting all progress is not a backup.
Purchases and restoration
The production web game and store-enabled native versions offer ten free levels and a one-time purchase for the remaining gardens. The checkout or store shows the actual price and availability. Progress backups contain no ownership. Pending payments must complete and be verified before unlocking.
A web purchase belongs to the email address used when buying. Sign in to the web game with the same email code and restore the purchase. Email sign-in does not automatically sync progress. Restore Apple or Google purchases in the relevant native version using the original store account. Web, Apple and Google purchases do not automatically transfer between them.
Email sign-in
The first ten levels need no login. Request an email code when buying or restoring on the web. Check the address and spam folder, and use the latest code for the current sign-in request. Codes expire after approximately ten minutes and attempts are limited; frequent requests are rate-limited. Never forward a code or send it to support.
Web sign-out removes this browser's session and offline entitlement cache, without deleting progress or automatically refunding a purchase. Contact support for account-data access, correction or deletion. Identity checks are needed; transaction, dispute or legally required records may be retained. There is no automatic ownership transfer between email addresses or stores.
Payments, refunds and missing access
Stripe Checkout handles web payments. Returning to a success page does not confirm payment; stay online while ownership is checked, or restore using the same email. Contact support for web refunds or order issues. Handle Apple or Google billing and refunds through the store used to buy. Refunds or chargebacks may lock the associated gardens again.
If charged but still locked, first provide the channel, date and issue description. We will explain a secure verification method if more information is needed. We do not ask for sign-in codes, passwords, card details, complete receipts or purchase tokens. Do not make repeated payments to fix the same order.
Offline use and compatibility
The web version needs an initial online load to prepare resources; free levels can then be played offline. Email sign-in, payments and restoration need a connection. Purchased web gardens work while the signed offline entitlement is valid, currently for seven days. On expiry or after clearing data, reconnect to verify ownership without buying again. Signing out clears offline ownership. Native store queries and restoration generally also need a connection.
Cache cleanup may require downloading resources again, and local progress can be affected by system cleanup. If graphics cannot start, update the browser/system WebView, retry or use lightweight graphics. Actual performance and older-device support depend on the version and device.